Kickaball Support

Frequently Asked Questions

How do I play Kickaball?

Tap the ball to keep it in the air. Swipe and use multi-touch gestures to perform advanced tricks. The longer you keep the ball up, the higher your combo and score. Check the in-game Tricks menu for a full list of moves.

Do I need an account to play?

No. You can play Freestyle and Trick modes without an account. An account is only required for online features like Challenges, friends, and the global leaderboard.

How do I challenge a friend?

Open the Challenge menu, record your attempt, and share the QR code or link with a friend. When they open it, they'll be able to take on your challenge directly in the app.

I bought something but it didn't appear — what do I do?

First, try the following:

• Make sure you're signed into the same account that made the purchase.
• Go to the Store screen and tap Restore Purchases.
• Restart the app and check again.

If the item still hasn't been delivered, email us at vikom82@gmail.com with your Apple/Google receipt and we'll resolve it.

How do I request a refund?

Refunds for in-app purchases are handled by the app store you bought from:

• iOS / App Store: reportaproblem.apple.com
• Android / Google Play: Google Play refund help

The ball feels laggy or the game is slow.

Try these steps:

• Close other apps running in the background.
• Make sure your device has the latest OS updates installed.
• Update Kickaball to the latest version from the App Store / Play Store.
• Restart your device.

If the problem persists, email us with your device model and OS version so we can investigate.

I forgot my account / can't sign in.

Kickaball uses a passwordless magic-link sign-in. Enter the email you signed up with and we'll send you a new sign-in link. If you no longer have access to that email, contact us and we'll help you recover your account.

How do I delete my account?

Email us at vikom82@gmail.com from the address associated with your account and request deletion. We will remove your personal data within 30 days.

Reporting a Bug

When reporting an issue, please include:

• A short description of what happened
• What you expected to happen
• Steps to reproduce the issue
• Your device model (e.g. iPhone 15, Pixel 8)
• Your OS version (e.g. iOS 18.2, Android 15)
• The app version (shown in the Settings screen)
• A screenshot or screen recording, if possible

System Requirements

• iOS: iOS 15.0 or later
• Android: Android 8.0 (API 26) or later
• An internet connection is required for Challenges, friends, and leaderboards

Privacy

For details on how we handle your data, see our Privacy Policy.